At jiliivo, we believe gambling should always be a source of entertainment — never stress, never debt, never harm. This page outlines the tools, policies, and resources we provide to keep every Filipino player safe.
jiliivo is the Philippines' premier online casino and sports betting platform, and with that position comes a serious responsibility. We are committed to providing a safe, fair, and transparent gaming environment for every Filipino player — whether you're spinning slots from Manila, playing bingo in Cebu, or betting on the PBA from Davao.
Responsible gaming at jiliivo is not just a checkbox — it is a core part of how we operate. We have invested in a comprehensive suite of player protection tools that give you full control over your gambling activity. From daily deposit limits to permanent self-exclusion, every tool is accessible directly from your jiliivo account dashboard, available 24 hours a day, 7 days a week.
We also train our customer support team to recognise the signs of problem gambling and to respond with empathy and practical assistance. If our team identifies patterns of concern in your account activity, we may proactively reach out to offer support — this is part of our duty of care to every jiliivo player.
jiliivo operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for overseeing licensed online gaming in the Philippines. PAGCOR's responsible gaming guidelines form the foundation of our player protection policies.
Set a maximum amount you can deposit into your jiliivo account per day, per week, or per month in Philippine Peso (₱). Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling period before it applies.
Cap the total amount you can lose within a defined period. When your loss limit is reached, jiliivo will automatically suspend further wagering until the period resets — protecting your bankroll and your peace of mind.
Choose to receive on-screen reminders at 30, 60, or 120-minute intervals during active play. Each reminder displays your current session duration, net win/loss, and a prompt to take a break — keeping you grounded and in control.
Take a short break from jiliivo without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During this time, login is disabled and all marketing communications are paused.
If you feel you need a longer break, jiliivo offers self-exclusion for 6 months, 1 year, or permanently. During self-exclusion, your account is fully locked, deposits are blocked, and all bonus offers are cancelled. Permanent exclusion cannot be reversed.
Enable reality check pop-ups that appear at regular intervals during your session, showing your total time played, total bets placed, and net result in ₱. A clear, honest snapshot of your session — no sugarcoating, just facts.
Visit jiliivo and sign in using your registered email and password. Make sure you are on the official jiliivo platform.
Click on your profile icon in the top-right corner and select "Responsible Gaming" from the dropdown menu.
Choose "Self-Exclusion" from the list of available tools. Select your preferred exclusion period: 6 months, 1 year, or permanent.
Read the confirmation notice carefully. Enter your password to verify your identity and confirm the self-exclusion. The lock takes effect immediately.
jiliivo will send a confirmation to your registered email address. Any pending withdrawals will be processed to your verified payment method (GCash, PayMaya, BPI, BDO, or Metrobank).
If you are unable to access your account to activate self-exclusion, contact our support team directly at [email protected] and we will process the exclusion on your behalf within 24 hours.
| Limit Type | Period | Takes Effect |
|---|---|---|
| Deposit Limit (Decrease) | Daily / Weekly / Monthly | Immediately |
| Deposit Limit (Increase) | Daily / Weekly / Monthly | After 7 days |
| Loss Limit (Decrease) | Daily / Weekly / Monthly | Immediately |
| Loss Limit (Increase) | Daily / Weekly / Monthly | After 7 days |
| Session Time Reminder | 30 / 60 / 120 min | Immediately |
| Cooling-Off Period | 24 hrs – 6 weeks | Immediately |
| Self-Exclusion (6 months) | 6 months | Immediately |
| Self-Exclusion (1 year) | 12 months | Immediately |
| Permanent Self-Exclusion | Indefinite | Immediately — irreversible |
jiliivo operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that licenses and regulates online gaming in the Philippines. PAGCOR has established a national responsible gaming framework that all licensed operators are required to follow. This framework includes mandatory player protection tools, age verification requirements, and problem gambling intervention protocols. jiliivo's responsible gaming programme is designed to meet and exceed these standards. For information on PAGCOR's responsible gaming initiatives, visit the official PAGCOR government website or contact PAGCOR directly through their official channels.
Gambling with money meant for rent, bills, groceries, or other essential expenses
Chasing losses — continuing to bet in an attempt to win back money you have already lost
Lying to family members or friends about how much time or money you spend gambling
Feeling restless, irritable, or anxious when you are not gambling or when you try to stop
Neglecting work, school, family responsibilities, or personal relationships because of gambling
Borrowing money from friends, family, or loan apps (e.g., GCash loans) to fund gambling
Spending more time gambling than you originally intended, session after session
Thinking about gambling constantly — planning your next session, calculating odds, replaying past bets
Using gambling as a way to escape stress, depression, loneliness, or personal problems
If you answer "yes" to two or more of the following questions, we strongly encourage you to use jiliivo's self-exclusion tool or speak with a professional counsellor.
Have you ever felt the need to bet more and more money to get the same level of excitement?
Have you ever tried to cut back on gambling but found it difficult or impossible to do so?
Has gambling ever caused serious problems in your relationships, finances, or career?
Have you ever gambled to escape feelings of helplessness, guilt, anxiety, or depression?
Have you ever committed or considered committing an illegal act to finance gambling?
Under Philippine law and PAGCOR regulations, participation in online casino gaming and sports betting is restricted to individuals who are 21 years of age or older. jiliivo takes this requirement extremely seriously. Every new player is required to complete a Know Your Customer (KYC) identity verification process before making their first deposit or withdrawal.
Accepted identity documents for age verification include: Philippine passport, PhilSys National ID, SSS ID, GSIS ID, driver's licence, and PRC ID. All documents must clearly show your full name and date of birth. Accounts where the player is found to be under 21 years of age will be immediately suspended, all funds returned, and the matter reported to PAGCOR as required by regulation.
If you are a parent or guardian and suspect that a minor is using jiliivo, please contact us immediately at [email protected]. We will investigate and act swiftly. We also recommend using parental control software to restrict access to gambling websites on shared devices.
Minimum Age Requirement
Gambling on jiliivo is strictly for adults aged 21 and above. No exceptions. This is Philippine law.
Responsible gaming is at the heart of everything we do. Set your limits, know your boundaries, and enjoy jiliivo's slots, bingo, live dealer games, and sports betting as the entertainment they are meant to be.
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